Shipping Policy

Shipping Information

Free Shipping

At Ravonair, we’re proud to offer free shipping on all orders.

Order Processing Times

Please allow 1–3 business days for your order to be processed and dispatched after it is placed. An order is considered dispatched once it has been handed off to the shipping carrier and is in transit to your delivery address.

During peak seasons or holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

Estimated delivery times refer to the transit period after your order has been dispatched. Delivery speed depends on several factors, including your location.

Estimated delivery times by region:

  • United States: 5–10 business days

  • 🌍 International Orders: 7–15 business days

Please note:

  • Shipping carriers may experience delays during peak periods or holidays.

  • International shipments may be subject to customs processing, which can extend delivery times beyond estimates shown above.

  • Tracking updates may occasionally lag during transit.

Order Changes & Accurate Shipping Details

Customers are responsible for ensuring that shipping information is accurate and complete at checkout. Incomplete or incorrect details may result in delayed processing or order cancellation.

If our system detects a potential address issue, our support team will contact you via email within 3 business days to confirm your shipping details. If we do not receive a response within this timeframe, we reserve the right to cancel the order.

If you notice an error in your shipping information, please email us at [support@ravonair.com] within 24 hours of placing your order. While we will do our best to accommodate changes, we cannot guarantee modifications after this window.

Delayed Delivery

We understand that timely delivery is important and make every effort to ship orders as quickly as possible. However, delays may occur due to circumstances beyond our control, including but not limited to:

  • Carrier delays or operational disruptions

  • Severe weather conditions

  • Customs clearance delays

  • Address verification or payment processing issues

If we encounter an issue that may delay your order, we will notify you as soon as possible. While Ravonair cannot guarantee exact delivery dates, we will always provide support and updates when available.

Lost or Stolen Packages

Once an order has been handed over to the shipping carrier, responsibility for delivery lies with the courier.

If your package is marked as delivered but cannot be located, or if it appears lost in transit, please contact us at [support@ravonair.com]. We will assist you in investigating the issue and communicating with the courier.

In cases of lost or stolen packages:

  • We recommend contacting the courier directly to file a claim.

  • We may also follow up with the carrier on your behalf.

  • Ravonair is not responsible for lost or stolen packages and these situations fall outside our refund policy.

  • In certain cases, a replacement may be offered at our discretion.

  • If required by the courier, filing a police report may be necessary.

Shipping Policy Updates

Ravonair reserves the right to modify or update this Shipping Policy at any time. Customers are encouraged to review the most current version before placing an order.

By purchasing and using Ravonair products, you acknowledge and agree to this Shipping Policy and any future updates.

If you have questions about shipping or your order, please contact us at [support@ravonair.com]